Fress Clean’s Privacy Policy

Last Updated: April 30, 2021

1. Introduction

This Global Privacy Policy (“Privacy Policy”) describes how Fress Clean and its affiliates will gather, use, and maintain your Personal Information on the Fress Clean Platform.  It will also explain your legal rights with respect to that information.

By using the Fress Clean Platform, you confirm that you have read and understand this Privacy Policy, and our Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of the Fress Clean Platform. Fress Clean will collect, use, and maintain information consistent with the Agreement.

 

2. General Terms

In this Privacy Policy:

• Fress Clean may be referred to as “Fress,” “we,” “our,” or “us.”
• We call a user of the Fress Clean Platform “User,” “Users,” “you,” “your,” or “Client” and “providers,” as appropriate.
• The community platform that we offer at our website (www.fresclean.com)”
• Fress Clean’s Sites and related services, information and communications are collectively referred to as the “Fress Clean Platform.”
• “Terms of Service” refers to our Global Terms of Service, which can be found here. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.

3. Information Collection

Information you provide to Fress Clean

Fress Clean collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you (“Personal Information”). Examples of Personal Information that Fress Clean collects include but are not limited to:  

Contact Information. This may include your first and last name, postal address, telephone number, and email address.

 

Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Financial Information.  When clients make payments and pay fees to Fress Clean we may collect financial information, including credit card number and other payment information, as applicable. We use Financial Information in order to operate the Fress Clean Platform and to ensure that Providers/ housekeepers are paid. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. To keep your financial data secure, we have contracted with a third party to maintain and process your payment information.

 

Promotional Information: Certain features of the Fress Clean Platform, such as newsletters, surveys, contests, and similar activities, are optional, and you are not obligated to participate or provide us with your data for these purposes. If you choose to participate in Fress Clean Platform offerings, we will use your data to (as applicable) send you tailored newsletters and other communications based on the information we have about you. This is done in connection with our legitimate interest in promoting our business and the Fress Clean Platform, as well as operating and managing surveys, contests, or similar offerings. If you wish to opt-out of receiving marketing communications from us, please refer to Section 7, Your Rights and Choices.

 

Employment Information. We collect employment and education history, transcripts, writing samples, and references as necessary to consider your job application for open positions.

 

Content Information. You also may choose to send Fress Clean Personal Information in an email or chat message containing inquiries about the Fress Clean Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Fress Clean Platform (such as through our chat functionality). 

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

Electronic Communications:

Visiting fressclean.com or sending emails to Fress constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

 

Your Account:

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Fress is not responsible for third party access to your account that results from theft or misappropriation of your account. Fress and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion. 

 

Children Under Thirteen:

Fress does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use fressclean.com only with permission of a parent or guardian.

We require that you furnish certain information when you register an account with us in order to provide services through the Fress Clean Platform. For example, if you are a Client, we collect your first and last name, email address, and your zip or postal code in order to create and administer your Fress Clean account. We also collect additional information in order to facilitate your booking request, such as information about the time, date and location of the task, and Billing Data. If you are a provider, we collect your first and last name, email address, mobile phone number and zip or postal code in order to create and administer your Fress Clean account and facilitate communications between you and our customer through the Fress Clean Platform. We also collect information about your job, skills, as well as Identity Information and Financial Information.

 

 

4. Information Fress Clean Collects Automatically

We automatically collect certain information when you use the Fress Clean Platform. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:

Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the Fress Clean Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.

 

Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the Fress Clean Platform, Fress may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the Fress Clean Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the Fress Clean Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the Fress Clean Platform unavailable and are forbidden on the Fress Clean Platform.

 

Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the Fress Clean Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.

 

 

5. Fress Clean’s Use of Information

We collect and use information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information include:

• For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which we can meet and conduct business, and in order to comply with our legal obligations;
• To conduct identification and criminal background checks, if applicable and to the extent permitted by local law, on housekeepers/Users, in order to advance our legitimate interests as well as for the substantial public interest of ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the Fress Clean Platform given that housekeepers often interact directly with Clients and may enter their homes;
• To analyze Fress Clean Platform usage as necessary for our legitimate interest in improving the Fress Clean Platform to grow our business;
• To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers and communications relevant to your use of the Fress Clean Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users, and in promoting our business;
• To provide you with customer support in order to fulfill our contracts with Users;
• For internal market research for our legitimate interest in improving the Fress Clean Platform to grow our business;
• For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet;
• To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users;
• To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and
• As otherwise set forth in the Agreement.

Cell Phone Numbers. Fress Clean may use your cell phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about Tasks, for marketing purposes (with your consent where required by law), and to administer the Fress Clean Platform. If you would like more information about our policy, or how to opt out, please review the “Your Rights and Choices” section below or Section 9 of our Terms of Service. You may be liable for standard SMS and per-minute charges by your mobile carrier. Fress Clean may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Call recordings. Calls to or from Fress Clean or its Agents may be monitored and recorded for the purposes of quality control and training. Such calls may contain Personal Information.

 

 

7. Your Rights and Choices

You may opt-out of receiving promotional communications from us, including promotional communications related to the Fress Clean Platform, and request the removal of your Personal Information from our databases, or deactivate your account, by logging on to the Site or App and clicking on the “Account” tab, or by contacting us.

Account Settings. During registration you choose whether to receive marketing correspondence from Fress Clean. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Account” tab, then select “Notifications” to make your preferred selections.

 

Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.

 

Corrections to Profile. You have the right to access, update, and correct inaccuracies in your Fress Clean Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information.

So that we may protect the integrity of the Fress Clean Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of majority in their jurisdiction of residence are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users’ ages. You may contact us at info@fressclean.com if there is a need to make a correction to such data. 

 

 

8. Fress Clean’s Information Retention Policy

We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations.

 

9. Fress Clean’s Security of Collected Information

Your Fress Clean account is password-protected so that only you and authorized Fress staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Fress Clean account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

Fress Clean implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Fress Clean has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every Fress Clean employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

 

10. Children’s Privacy

This service is intended for a general audience and is not directed at children under 13 years of age. In certain jurisdictions, this minimum age may be higher. Please check the Jurisdiction-specific Provisions below for more information.

We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by contacting us. We will remove the data.

We do not knowingly collect or “sell” the Personal Information of minors under 18 years old who are California residents.

 

11. Contacting Us

If you have any questions about this Privacy Policy or the manner in which we treat your Personal Information, the practices of the Site, your dealings with the Fress Clean Platform, or if you have technical problems, you may contact us.

Fress Clean’s staff will respond to all mail, email or text message from Users with questions about privacy, including the types of Personal Information stored on the Fress Clean databases, and requests to know, delete or rectify such Personal Information.